Terms & Conditions
1. Who we are
1.1. Services are provided by Yanev Group International LTD (ЯНЕВ ГРУП ИНТЕРНЕШЪНЪЛ ЕООД), company number 206796905, registered address: 31 Shipchenska Epopeya St, section B, floor 2, shop 13, Kazanlak 6100, Bulgaria, represented by Hristo Yanev, email: [email protected] (the “Provider” or “Yanev Group”).
1.2. These Terms govern the relationship between the Provider and anyone who orders services through yanevgroup.com, yanevgroup.bg, by email or by phone (the “Client”).
1.3. By ticking “I accept the Terms”, by paying, or by confirming an offer in writing, the Client accepts these Terms. These Terms together with the accepted offer form the contract between the parties. A separate signed contract is not required; it is recommended for monthly services and is signed if the Client wishes.
2. Services
2.1. Website build – according to the chosen package (New Business, Spotlight, Headliner, Center Stage, Custom). What each package includes is described on the pricing page at the date of the order.
2.2. Monthly services – SEO and AI visibility, social media, “Digital Department” (SEO + social media) and maintenance from the second year.
2.3. Hosting, domain, SSL and maintenance – included for 12 months with every website, from its launch.
2.4. Not included unless the offer says otherwise: online shop, advertising budget, changes after launch, paid photos and third-party licences.
3. Offer and price
3.1. The price is set in a personal offer sent to the Client’s email. Prices are final. The Provider is not VAT-registered and does not charge VAT.
3.2. A discount stated in the offer is valid until the deadline stated in it. The deadline is real and is not renewed.
3.3. Promotions and discounts do not stack unless the offer says otherwise.
4. Payment
4.1. Website. Before paying, the Client receives by email a link to view their website. The build is paid in full (100%) after the preview. If paid within 24 hours of the link being sent, the Client gets a discount on the package’s regular price: −15% for Spotlight, Headliner, Center Stage and Custom, and −5% for New Business. After that, the offer price without this discount applies.
4.2. New Business in instalments – 12 monthly instalments at the price stated in the offer. Hosting for the period is included.
4.3. Monthly services are paid in advance for each month before work for that month starts. When the full year is paid upfront, the discount stated in the offer applies (for example 11 monthly fees for 12 months on the website’s price list, or 10 for 12 in special offers).
4.4. Payment is made by card through Stripe or by bank transfer against a pro-forma invoice. The Provider does not store card details.
4.5. An invoice is issued once payment is received.
4.6. If a payment is more than 14 days late, the Provider may pause the work or the service until it is paid.
5. Website build
5.1. Delivery time. Finishing and launch: New Business and Spotlight – within 24 hours; Headliner – within 3 business days; Center Stage – within 5 business days; Custom – as stated in the offer. The time runs from receipt of the payment and of the Client’s materials (logo, texts, photos, access details).
5.2. Preview. Before paying, the Client receives a link to view the website. The preview is free and does not oblige the Client to order.
5.3. Revisions. The number of revision rounds depends on the package. A revision is a change within the approved structure. New pages, features or a change of concept are quoted separately.
5.4. Approval. After the preview the Client approves the website or returns it with revisions within 10 business days of the preview link being sent. If the Client does not reply within that time, the Provider considers that the Client has no claims and the website is deemed accepted.
5.5. Client delays. If the Client does not provide materials or does not reply for more than 60 days, the Provider may consider the project finished. Amounts already paid are not refunded.
6. Monthly services
6.1. Monthly services are month to month, with no minimum term, except when paid annually.
6.2. The Client may cancel a monthly service by email up to 5 days before the start of the next month. The paid month is completed in full.
6.3. If the full year was paid upfront and the service is cancelled before the year ends, the Client is refunded for the months not yet started. Months already started (including the current one) are charged at the regular monthly price, as the upfront annual discount no longer applies. Refund = amount paid for the year − (months started × regular monthly price), but not less than 0. Example: €1,100 paid on 1 January for 12 months (instead of 12 × €100). Cancelled in April → 4 months started × €100 = €400; €700 is refunded. The refund is made by bank transfer within 30 business days of cancellation.
6.4. The Provider does not guarantee specific rankings in Google, AI assistants or social media, as these depend on third parties. The Provider guarantees the work described in the package and a monthly report.
7. Hosting and maintenance from the second year
7.1. When the included 12 months end, hosting and maintenance renew at the current price, monthly (12-month contract) or paid annually in advance.
7.2. The Provider notifies the Client at least 30 days before expiry.
7.3. If not renewed, the website stops being publicly available. On request, the Provider gives the Client an archive of the website free of charge.
8. Rights to the website and content
8.1. Once the build is paid in full, the Client acquires the right to use the website, the design and the texts created for them.
8.2. Until full payment, the rights remain with the Provider.
8.3. The Client warrants that they hold the rights to the materials they provide (logo, photos, texts).
8.4. The Provider may show the website as its project in its portfolio unless the Client objects in writing.
9. Cancellation and refunds
9.1. Business clients (B2B): as the Client has seen the website before paying, the amount paid is not refunded once the finishing work has started.
9.2. Consumers (individuals): a consumer may withdraw from the contract within 14 days without giving a reason (Art. 50 of the Bulgarian Consumer Protection Act). If the consumer expressly asked for work to start before that period ends, they owe payment for the work done until withdrawal, and lose the right to withdraw once the service is fully performed (Art. 55 and Art. 57(1)).
9.3. If the Provider, through its own fault, does not start work within 30 days of payment, the Client may request a full refund.
10. Liability
10.1. The Provider’s total liability is limited to the amount paid by the Client for the service concerned in the last 12 months, except in cases of intent or gross negligence.
10.2. The Provider is not liable for loss of profit, or for interruptions caused by third parties (hosting providers, Google, Meta, payment systems) or by force majeure.
11. Personal data
11.1. The Provider processes the Client’s personal data (name, phone, email, company details) only to fulfil the order, for invoicing and communication, in line with Regulation (EU) 2016/679 and the Privacy policy.
11.2. Payments are processed by Stripe Payments Europe Ltd.
12. Other
12.1. The Provider may change these Terms. Orders already confirmed remain under the Terms valid at the date of the order.
12.2. Bulgarian law applies to matters not covered here. Disputes are settled by agreement or, failing that, by the competent Bulgarian court. Consumers may also use the EU online dispute resolution platform: https://ec.europa.eu/consumers/odr.
12.3. These Terms are a translation of the Bulgarian original. In case of discrepancy, the Bulgarian version prevails.